Service from Telkom sucks!

No internet connection, no telephone line since 10 Dec. After numerous calls, eventually found out that the load shedding affected it. Oh but no, then the problem wasn't because of the load shedding,. The problem was with the server in our area, then after another few days, that wasn't the problem either, the actual problem was that the cables was ****** and Telkom is not replacing the cables. So eventually, after struggling with the call centre, we app**** for fibre, but it's like asking for a miracle. It's more than 6 weeks, and we still waiting for internet connection. We spending alot of money on data, school started and projects must be done. So frustrated with Telkom. Please fix my problem, why is your service so bad, everyone I know is complaining. How long do I still have to wait. And during this whole process from logging the first call to find out what the problem is, why our line is off? To completing the application, to waiting and asking every time when they coming to install, we have to call you, no feedback from Telkom . It's pathetic.