******* service from telkom

Our lines was suspended due to non payment. The debit order went of the account but only a partial payment. We made a Eft payment for the balance. I called the call center to asked if the payment was received. They confirmed yes but the Eft payment was deducted by collections. Which in their opinion is not part of telkom.. And our lines will be reconnected by 7 to 14 days.. Both payments was received and the consultant confirmed. Why do we have to wait 7 to 14 days for the lines to be reconnected.. Today's technology is so improved.. The consultant blatantly said there's nothing else she can do.. What a pity.