**** service from Telkom

Dear Telkom I migrated from LTE to Fibre and at the time of sale, the agent informed me that the LTE service would automatically be cancelled once Fibre is installed. To my dismay, this has not happened and now I have been billed for LTE for two months - of which there has been no active service. I also have a fibre bill that has not been paid for two months. The error is on your side because you informed me that the LTE service would be cancelled on YOUR side automatically. I have called several times to the Mobile and Fibre departments, as well as the cancellations team - NO ONE IS ABLE TO assist with my request. this is pathetic customer service. I have been a Telkom client for over 5 years and will move to another service provider if this issue is not resolved.