Service from Telkom

While moving sum furniture in a room I accidently ripped a grey box of Telkom frm the wall. Ripping wires out. I called Telkom 2 report the fault immediately. This was 18 March. 20 March I called 4 progress, I was told it's a cable fault. I said no hardware fault as reported on 18th. 23 March I called again 4 progress asking 4 it 2 b upgraded 2 priority. 24 March called again. Spent hour on call. 25 March (day 7) 1 week later called again. Not upgraded, agent 2 put a new fault in. No new ref number smsed. Called again 26 March, only then was it reported a hardware fault. 27 March lock down. 30 March (day 14) called 4 progress. Faults dept do not have connact with Technicians dept they can't inquire where on list a client's fault lies. Currently on a call to Telkom 2 find out progress. 20minutes I'm holding on so far. I reported my fault 9 days before lock down. It is now 2 weeks I don't have service. I'm losing money as I work frm home. WHAT???? do I do now?