**** Service from Telkom

<p>purchased a smartphone, iPhone 6s Plus on contract with Telkom and that was the day all hell broke loose. That was in April. When they first sent my bill, and debited my account, I realised there was an error. I was billed for 2x iPhone 6s Plus smartphones. I got in contact with them so they can explain to me the mess on my account. Then I was told am charged for 2 smartphones, whereas I only ordered and collected one phone.</p> <p>They told me it’s resolved, said they will refund me half of the money. They never refunded me till this day. Instead they credited from the remaining money that was now with them. So, they really stopped billing me for two phones and then “cancelled” the other “ghost contract smartphone” that I never received. But then now, I was debited my whole salary for terminating that contract that am not liable for. I need this to be stopped because it’s giving me a bad name and bad credit profile.</p> <p>The embarrassment and heartache I had to go through because of Telkom really has to come to an end. No one is able to give me proper feedback, or do the right thing. Every time I receive my statement, I just know there might be mess-ups on my account. I thought Telkom was the best, but I was right, they are the best in giving bad service and treating their clients like they are not worthy of anything good. To this day, I don’t know if the other phone was taken on my name **********ly or if it was an careless mistake from Telkom. But this is causing me a lot of headache.</p> <p>Your urgent response or assistance on my complaint will be highly appreciated.</p> <p>Annoyed,Disgusted,****ed off client</p> <p>Phumzile</p>