Service from Telkom

<p>I have a problem with Telkom. I went into the shop in Greenstone on the 28th December as there was a cellphone deal that I wanted to take up. When I enquired prior they said that I needed 3 month’s bank statement and proof of residence. When I returned in on the 28th, I had all that documentation with me. I was helped by a lady Gloria. We did all the necessary, I was asked all the security questions and she then said we need to wait for the Credit Office to let us know but in the meantime they will order the phone. They said they would let me know, so we wait. This sounds positive.</p> <p> </p> <p>Later that day I got an sms to rate the service, but not willing to do so as I had not received the phone and it was only half service. On the 4th January 2017 I had not heard anything and decided to return to the store. I spoke to another lady who checked the system to tell me I have been declined and I asked when were they going to tell me, “oh they sent me an sms”, to which I am still waiting for and I really think that is very impersonal. I asked the reason and they said it was on the system as “affordability”, bearing in mind that I still have my bank statements in my possession. I got to speak to a “manager” who happened to be the Gloria that I first dealt with, and she said that she had tried everything and that I must call the office. I got the reference number and called the number they gave me.</p> <p> </p> <p>When I phoned this number (081180) on the 4 January at 16:24, I spoke to a gentlemen (Tabelo) and he said that TransUnion had declined me but could not give a reason as to why, which is strange as normally a reason is given. I told him that I still had my bank statements with me and that they were not handed over and he was quite surprised and when he spoke to his supervisor he said that they should have taken them. He then said that he would resubmit the query and that I would get notification within 72 hours.</p> <p> </p> <p>Well 72 hours plus a lot more have passed and again all I got was an SMS asking to rate the service, nothing else. The strange thing is that I went into TransUnion to get my report as to see why I am not credit worthy, and got a score of over 980, which out of 999, I think is excellent!!!!!!! And also, it does not show that Telkom even did an enquiry.</p> <p> </p> <p>Now after all that, I am totally disappointed in that I have been turned down to get this cell phone deal, of R199-00 per month, but I can go into a car dealer and I am sure that I will be able to purchase a small car. My current cell phone contract expires end February which money would be used for the new contract, so there is and always would be money available. I would like to know how can they determine my affordability if they never got my bank statement and they do not know what my financial status is?</p> <p> </p> <p>I would like Telkom to give me a satisfactory answer and I would like a senior and I mean senior member of management to contact me to give me the answer. Dealing with junior managers does not do it for me with Telkom. Should I not receive a satisfactory answer, I will then take this matter much further as I am very and I mean very unhappy that I have been declined which has never happened in my life before!!! They can email me on ********** for further details.</p> <p> </p> <p>P.S. I do have a current contract for a WiFi and there was no problem with that and have never defaulted, therefore that should be a good reason not to have declined me!!!</p> <p> </p> <p> </p>