**** service from Customer Care - Technitians closing faults without fixing it.

Good day,

I please need someone in senior management to contact me URGENTLY on *** / ***. This is due to an ongoing Telkom fault, and unfortunately this problem has been going on for months, hence there’s just too much information I need to convey to put into an email. Hereunder all the fault reference numbers I have received in the past month:

***2 – January 6th, 2020

***6 – February 3rd, 2020 Escalation Ref No: *** – February 5th, 2020

***7 – February 10th, 2020

For all these reference numbers, we have each time been told the problem was resolved, but it never was. I need SENIOR MANAGEMENT to contact me ASAP please.