**** service from a telecom agent

<p>I called in at telkom at 21:30pm querying my balances, call got answered by female agent who was yawning whilst I was explaining the query. She told to stay on hold, as she was going to check my balances. She did not get back to me up until 21:57 she went to look for my balance I presume. I cut the call n called back phone answered by a gentleman who said his name was Sibulele n told me that he will not be able to assist with regards checking my balances. I asked him to check the name of the previous agent that I had spoken to, he told he cannot pick up the call, which is quite odd I think, he then transferred me to the billing department where I got help with regards to my query. I asked the agent who assisted me in the billing department the name of the agent that transferred the call to him (sibulele as advised by himself)and I was given a different name from the one the agent gave me, I was told his name was divided. I'm regretting taking up a contract with telecom and this is only my first month. I hate carp service and I cannot put up with it. I need to cancel my contract how do I go about doing this. **** service, shut service</p>