Service finally cancelled after 4 months - BUT NO SIGN OF A REFUND!!

After 4 months of fighting every channel of communication with Telkom (email, telephone, store visit etc), I was called and assisted to finally have my service cancelled, however I wasn't assisted in claiming back the debit orders that have gone off for the last 4 months WITHOUT me using the service. This is almost R2500 that is owed to me. When I requested this telephonically, the call operator said that she would escalate it to the finance department. I have STILL not heard anything back and there is no sign of a refund.

I demand that something is done about this. I will not let this go, Telkom CANNOT think that I will give up and that they can just ***** client's money.