MN
Masixole N

1 reviews | Active since Jun 2016

16 Jul 2016, 10:39

Service Fee???!!!

<p>Why am I being charged a huge service for R200 this month, my bill was paid on time! I paid cash this month instead but the debit still went off which I obviously cancelled as I had paid you. To put a service fee of R200 is outrageous and to think I was slowly moving all my business to you, cancel that outrageous amount, I mean I have contracts all over but never have I been charged such a high amount for a missed debit, in the rare cash that I did. In any case I paid on time, you have your money and it was not late, CANCEL that service fee, if you want to be paid this month!</p>

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Replies (1)
Telkom
Telkom's reply16 Jul 2016, 11:54
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***.

We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team