Service Fee

I have a service Fee on my account for a new phone line that was connected in August.<br> I requested a self install as there was no need for a Telkom technician to assist in plugging a phone into the line.<br> Phone line was already in the house, I just needed the service activated.<br> I have been on the phone to Accounts department and they say I need to talk to technical.<br> Technical tell me I need to talk to Accounts. Each time they put me through to the other department the phone line goes dead.<br> I don't have all day to be transferred back and forth between departments. <br>