Service Failure & ********ly Debiting My Bank Account

· I was advised at your Gateway Store on the 10th September that I could upgrade my uncapped 2mbps to the special at the time that would have cost me R500 for 4mbps uncapped as appose to the R610 that I pay currently. I specifically noted that I was 14 months into a 24-month contract, and he confirmed that I could definitely move to the special on a month to month basis. I immediately completed the application forms, and was promised that I’d moved to the new plan in a few days. To date, this still hasn’t been done.

· I moved my MTN contract that my wife uses on the same day and requested to be debited on the 25th of each month. However, on the 24th November, I was billed an amount of R1129, which returned as unpaid causing a banking fee of R115 that I’d like to be refunded.

o Without my consent, my account was debited again on the 1st on December which was debit successfully. However, it seems that the payment hasn’t been acknowledged, as I’ve received another threatening sms regarding my overdue account. If I was just debited on the date that I agreed to I wouldn’t be in this mess.