Service Failure Leads to Account Closure (Telkom)

Service Failure Leads to Account Closure (Telkom) I'm closing my Telkom account due to an ongoing, unresolved service issue (started October 2023) despite numerous attempts to contact customer service.

Efforts Taken: Reported issue October 2023 Contacted Telkom personnel multiple times Received unfulfilled promises and unhelpful responses

Actions To take: Stopped all future payments Returning Telkom devices

Reason for Escalation: Lack of progress and resolution despite sincere efforts.

Deadline: January 18, 2024, for resolution. Otherwise, account closure and complaint proceed.

Urging Telkom to investigate and address this issue promptly.

Sincerely,