Service failure

A nightmare, poor service, poor connection, failure of devices. Telkom has no sense of urgency or communication to clients request. We are simply paying for a service that is not work. For the month of May we have 2 routers that are not working and we are stil waiting for so called technician to call back or give feedback. The lock down is going and we need that internet connectivity to do schooling, work and entertainment. Come month end the debit order is going to go off but we a not using the service. Y pay for a service that you a not using. In January the same thing happened. The router was taken for 3weeks for service. This is a problem. Am happy to cancel the contracts as the provider is not deliverying.