Service failure

Ref 227CRK271217 reported 27/12/2017 still not fixed. Escalation code ********** = they keep telling me it has been escalated and there is nothing else they can do as this has been assigned to a technician to execute. Who is running the show at Telkom? The technicians at ground level or the executives and management. You cannot even reach anyone in management to listen to your issues. This is the 5th time in 2 months that I reported the exact same fault so nobody is at Telkom is doing a proper job and the technician can close the fault report when he is done so where does that leave us. After being a client for nearly 35 year I think I’m entitled to some basic service which I am paying for and I expect a pro-rated refund for the time I had no access. Over and above I think it only fair that I also be compensated for paying my ISP for the period I had no access. Telkom get your ducks in a row and fix my Internet access!