SERVICE FAILURE

<p>I HAVE REPORTED TO TELKOM ON 08/04/2016 THAT THEY HAVE NOT DEDUCTED A PAYMENT MADE BY MYSELF ON THE 10/03/2016 FROM MY ACCOUNT. THE CALL CENTRE AGENT LOGGED A QUERY WITH REFERENCE NUMBER ***3 AND SAID THAT THEIR BILLING DEPARTMENT WILL CONTACT ME WITHIN 7 DAYS. I DID NOT RECEIVE A CALL AND TELKOM CHARGED ME DOUBLE FOR MY ACCOUNT ON THE 25/04/2016 WHEN I ENQUIRED THEY SAID THERE WAS NO FAULT ON THE SYSYTEM AND THE CALL CENTRE LOGGED ANOTHER QUERY WITH REFERENCE NUMBER ***2. A CALL CENTRE AGENT CALLED ON 02/05/2016 AND REQUESTED A POD FOR THE PAYMENT ON THE 10/03/2016 AND SAID THE QUERY WILL BE RESOLVED WITHIN 7 DAYS WHICH WAS SENT THROUGH TO ***. IT IS NOW THE 18/05/2016 AND I HAVE CALLED THE CALL CENTRE AND SPOKE TO AN AGENT BY THE NAME OF NOMTHANDO AND SHE SAID THAT BOTH QUERIES HAVE BEEN ASSIGNED AND SHOULD EXPECT A CALL SOON WHICH I THEN REQUESTED TO SPEAK TO A MANAGER AND WAS PUT ON HOLD. SHE CAME BACK ON THE LINE AFTER 5 MINUTES AND SAID THAT THERE ARE NO MANAGERS AVAILABLE AS TYHEY ARE ALL BUSY ON CALLS WHICH I THEN REQUESTED TO HOLD ON UNTIL A MANAGER WAS AVAILABLE I HELD ON FOR 5MINUTES FURTHER AND THE AGENT THEN DROPPED THE CALL. </p>