SERVICE FAIL

SERVICE FAIL: I logged a call on the 28th of September for a line to be installed at my house. Scheduled for the 6th which was yesterday. I took off and waited and at 1:45 I get an sms stating the line installation has been rescheduled for the 9th. I phone and the Call centre agent tells me-oh the technician is busy thats why. I ask to escalate and complain because not only did I lose a day at work now I have to explain to my boss why I need another day. I get transferred to the technical department. The Manager there says he cant help me BUT he will ensure my complaint is escalated and that I will get a call yesterday from a Manager. At 16:45 I call again and speak to Yolande who advises me-that nothing got escalated. She does escalate and provide me with an FAMC number 758723. Also that I will be called before 11 the next day. It is now 12:12.I call again and the call centre agent wants to give me an email address because her system is down. I have also left numerous requests on Facebook inbox who keeps advising me they will contact me back. I am now holding for a Telkom Manager for 25 minutes.