Service even worse, 2nd Complaint!

I lodged a complaint with regards to the non delivery of the LTE device on the Future Hood promotion, Telkom responded to the Hello Peter Notification with an email and that was it, they did not call us back, the device is still not delivered and when you call the help line you don't get helped at all. This is the worst service I ever got from Telkom I am now considering other suppliers. Telkom you should be ashamed of this level of service, sorry no service!