Service dropped without proper communication or alternatives offered

In December 2017 our landlines were faulty. Apparently copper cables ****** somewhere. We were informed via website that lines will not be repaired but alternative options will be made available. Two months later we still dont have a landline and found out now that we must make our own arrangements. We live on a farm and a landline is the only communication that we have in times of an emergency. The neighbours received another type if phone a week ago, as well as a few other people. To us they just say go to a Telkom store 170 km away and buy a wireless phone!!! We also have no cellphone coverage on the farm which make it so much more urgent! I feel the Telkom technician could discuss with us which options are available, the cost involved etc. And why can some people get alternative phones and others must go and buy!!! The service was just tetminated like that!!! Totally unacceptable especially in the times we live as farmers!