SERVICE DOWN SECOND MONTH IN A ROW

I have a contract for a Free Me 500MB and a SmartInternet-1GB on Telkom mobile. Last month I did not have wi fi or phone coverage for about two weeks. I contacted them at least three times and although the consultants tried to help me nothing was resolved and I did not have any service. I eventually phoned again and the consultant said that my phone showed that it was working on their side. The next day my service was restored. Now the same thing has occured. Since Sunday my service is down on both devices. I use my phone for business dealings and private calls and this is really inconvenient. I pay my account by debit order and I expect Telkom to render a service. I can just mention that it is only since last month that I have had trouble with the connection. Before that my service was perfect.