Service down for two weeks

<p>First Review:</p> <p>"I reported our line being out due to a lightning storm on 6 December. I received the reference number (24CRK061216) and heard nothing the rest of the week. I phoned the call centre on Friday, 9 Dec, and the matter was escelated. As of now there is still no line and no adsl. As I work from home this is extremely inconveniencing incredibly frustrating that the matter isn't being attended to."</p> <p> </p> <p>Another week has passed and still nothing. My husband received a call on Friday (16 Dec) asking if service has been restored, when he informed the lady that the service is still down she said a technician will be sent out. The phone line comes and goes, in addition to being very noisy with static, and the ADSL does not work at all. Is that the service we receive from Telkom, you sit around and hope the problem miraculously sorts itself out and if it doesn't only then will a technician be sent out?!?!?! Is Telkom going to refund me all the extra money I have had to spend on expensive cellular data to get my work done? I don't think so.</p>