service down and cant get help

my line, which means my internet has not being working since sunday, i contacted the guys on twitter and went to the branch, i was given a reference no two days ago, i have not heard back from the technical team, i am unable to call as my line is down and dont feel like spending 30 mins on my cell phone to speak to someone, i am extremely disappointed in telkom service, since i signed up with them this is my 4th incident and i only get any form of response after i cyber shame them, i have spent extra money just so that i can have some data. i think i should seriously cancel this subscription