SERVICE DISGRACE

Dear Telkom,

I am aggrieved to have to resort to publicly shaming you due to your incompetence.

I have emailed, logged faults, called your numerous call centers, chatted on your web platform, the list goes on.

I have now reached my limit of trying to sort this out. Even as I type this message, I am on the phone trying to reach you. Your Technical Staff being the worst of the lot who refuses to assist at all.

At the inception of my contract in September 2018, you debited my account. Now, as I understand, your billing department and your sales department are both able to process payments of which the September debit order relates to your sales department and requires 3 months for the test debit to reflect on my account.

Why is it that your departments aren't communicating and consolidating customer accounts if this is the case?

We are now in January 2019. (MORE than 3 months).

Since inception you have double debited my account monthly (far more than my agreed debit value), added interest to my account due to YOUR error and have handed over to debt collection AND continue to charge interest costs for late / non payment.

I understand now more than ever why so many South Africans despise Telkom. You are a disgrace to the service industry.