CvdM
Carel van der Merwe

1 reviews | Active since Feb 2015

12 Jun 2017, 09:14

Service disconnected wrong month

<p>I submitted a cancellation request on 3 May for the service to be disconnected on 30 June. It was disconnected one month latrer on 4 June.</p> <p>I went and reported at the walk-in centre on 5 June with documentary proof. Nothing happened. I went in again on 9 June. Again nothing happened and I am still without voice and ADSL. (The staff in the centre are excellent and really try their best).</p> <p>COME ON TELKOM - YOU CAN DO BETTER. THIS IS YOUR FAULT, NOT MINE, SO FIX IT.</p> <p>It only needs somebody to pick a phone and give somebody an instruction to do something electronically, allthe hardware is in place!</p>

0
Replies (1)
Telkom
Telkom's reply12 Jun 2017, 10:59
Official

HI Carel.v.d.M

We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.

This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.

Interaction ***

Regards
keagan
Telkom Social Media Team

Best regards,