MH
Michael H

1 reviews | Active since May 2015

27 Jul 2015, 08:15

Service disconnected again without warning

My service has once again been disconnected without warning. I had been disconnected once before and resolved the billing problems. Please see reference SM109161 and request ***7. Once those had been resolved I was furnished with a new bill for the beginning of august with the new amounts reflected. <br> <br> I would like to understand why it is necessary to suspend my service when I receive a new bill and it is only due next month. It seems that there is a conflict between accounts payable and the automatic suspension of accounts deemed in arrears by the system, which is incorrect. Please reconnect my service, once again I will not be paying a reconnection fee.

0
Replies (1)
Telkom
Telkom's reply27 Jul 2015, 08:48
Official
Hello mikehoneyman,

Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM128650.

Regards
Frank
Social Media Team
***
081 180

Best regards,