Service disconnected

My problem with Tekom could be the next soapie. On 29 September I completed a form to cancel one of my fixed lines. They were so efficient and honed me to check which line had to be cancelled although I filled in on the form. I confirmed the number and what do they do? They cut off both lines. Since then I have spent hours on the phone to them using my mobile phone. I phone 10210 and they tell me to phone 10213. This has been going on for a month. They then phone me about a week ago to ask if they can come and install my NEW line for which I have to pay. I then explain that it is not a new service and after she checks the system she agrees that they cut my line. She will get back to me. Really. Still without a line and still no response. As I am typing I am also trying to get hold of them telephonically. They just don't answer. I love their little ditty - all calls are recorded for security and quality purposes. What quality? I am now fed up. TELKOM YOU SUCK BIG TIME