SERVICE DELIVERY - TELKOM

<p>Early February this year we approached Telkom to provide us with ADLS line, only the line was required. After two weeks we called on them again to find out what was happening only to find out NOTHING HAD HAPPENED. So the Assistant we spoke to on this visit said he would arrange things for us. A week later - STILL NOTHING, so another visit to Telkom. Another Assistant this time helped us and advised that he needed to cancel the order that had been placed and redo the order to accommodate our requirement of a line only. (No data). A week later, we were back to check what was happening and saw the same Assistant again. He said that the order had been cancelled and was processing a new order. He provided us with his email address and follow ups have been taking place via email. It is now almost two months and still no line. It is so frustrating!!! Somewhere along the line, they need to jack up their service. The Telkom site visited on all occasions, is their shop at Baywest Shopping Mall in Port Elizabeth. While I do feel for the assistants there, I imagine their hands are tied and waiting on technical or something. Very unhappy with this service.</p>