SERVICE DELIVERY SUCKS, NO WAIT THERE IS NO SERVICE DELIVERY

I CONNECTED MY FIBRE LAST MONTH I RECEIVED FREE MONTH, THIS MONTH I HAVE TO CHOSE A PACKAGE TELKOM IS TELLING ME THAT MY AREA HAS NO CONNECTION I HAVE BEEN PHONE EVERYTIME I RECIEVE A DIFFRENT STORY. EVERYTHING IS INSTALLED AND WORKING THEY JUST HAVE TO ALLOCATE A PACKAGE TO MY PROFILE NOW THERE IS NO COVRAGE BUT I WAS USING THE FIBRE LAST MONTH. THIS SERVICE SUCKS IF I COULD I WOULD NEVER HAVE INSTALLED TELKOM IF THIS IS HOW THEIR CUSTOMERS HAVE TO STRUGGLE