Service Delivery or Lack-thereof

Telkom hold you to ransom. I am now on my third order to transfer a line due to moving house. Telkom started a new system in January 2018 and I'm one of the folks whose order is scrambled. Do I get a phone call or a written apology? No, I do not. They simply cancel your order. No thought to tell the Client. I've had to phone in daily to track my THIRD order. There is a different excuse daily. This is unacceptable. I've been giving Telkom another week's grace for 3 weeks now. Still no service. How can they claim to be a service delivery business when they don't know what that is?