SERVICE DELIVERY OF ADSL LINE

Placed an order for an adsl package in store at the Balito Branch, filled out all necessary paperwork and payments, approximately two weeks later i contacted the call centre and was told they had no order placed. I then was informed that the branch lost my paperwork and then placed an order via the call centre and its been approximately 21 days now and still my adsl line is not installed. I have received a modem via courier and every time i call to enquire they tell me the technician is busy with it and in a day or two at most it will be sorted. Its over a week now and absolutely frustrating been told the same story with out any Progress!!!. <br>