Service delivery isn't known here

I've called and logged a fault numerous times several times weekly reporting that the big wind blew the Telekom pole away I've paid for my account and I'm up to date but I'm busy being billed for a service I'm not using I don't know what lengths I have to take to get someone from Telekom to come and rectify this fault, fix the pole. I work from home and have this stupid wifi with Telkom. I'm now unable to do important things because I have no wifi

Reasonable business people would have come along time ago but telkom nothing

Come and fix this and only bill me for usage only after it's fixed I'm not paying for anything!