service delivery failure

<p>Service delivery failure time after time after time. I app**** for a contract start of November, waited for the fones till end of November after going to the store every week. 1 fone's number had a problem porting from mtn to Telkom, waited another week and a half, again up and down to the store. No one taking initiative to follow up and sort out. When the ornament finally got sort I discovered the fone was faulty, which if follow up and customer service was rendered I could have picked up the same week I the fone. Store manager, Geneve Haupt, promised to follow up after hearing my long story and would ask the fone be replaced 2 weeks ago. I send her a email and text to do my own follow up and got no reply. Today I went into the store and was told they have a new store manager. It's been So hard just to get feedback from this Telkom branch. Now I'm with no fone and back to square one. What the Hell!</p>