Service Delivery

I upgraded my Fibre Contract in August 2019, The Courier was hijacked. I have been trying since August 2019, to have these units removed from my account and have new units issued. I have made numerous phone calls to Telkom Sales, where they only can refer me to a Senior Consultant to phone me back within 24-72 hours. To date no senior consultant has called me back. The sales consultants make an urgent note every time I phone and still nobody contacts me. Very poor service delivery