Service delivery at its worst

My retired parents have been without a landline in their home since March 2020 but the strange thing is that the ADSL line linked to the same number was working with slight interruptions but worked well, All attempts to explain this situation to them has been received with the same response, "Sorry sir but we are not repairing the redundant copper cables anymore you will have to switch to the wireless solutions available" I ignored this until last month when the ADSL line started to suffer extended disconnects many hours a day. I decided today the 14 of July 2020 to contact Telkom to migrate to the wireless solution they had on offer. The order was processed within a blink of an eye and confirmation emails received almost immediately. But the worst thing happened just before the call could end, :-( the consultant indicated that "there will be a delay in deploying this product to my parent's home as there is no capacity at present in the area for the device to function". I believe this is absolute negligence from Telkom as they are the ones pushing homes to transform to this technology which they don't have the "capacity" to support these paying customers. Telkom should have been repairing faulty lines until they had the capacity available in all areas across the country before pushing their paying customers into a corner to force a change they are clearly not ready for. This behavior infuriates me.