Service delivery

<p>On the 04th April I went into the Telkom branch in the Boardwalk and app**** for a R599 deal. Because I am an existing customer and my details was already on the system I was approved immediately. I asked to change my contact details as the previous number was no longer in use and also the installation would be at a new address. I was told that a technician will contact me within 2 weeks to set up a date for installation. On the 25th April I contacted Telkom only to find that apparently a technician tried calling 3 times and could not get hold of me, I asked what number was on the system and was given my old number which I had asked to be change when I went to the branch. So on the 25th April I had given my number and then only did I receive an sms with the order number. I called again on the 28th April as I had still not received any call from the technician and was told that the number reflecting just goes to voicemail and found that to be strange as I had just changed it for the second time now. And still my old number was reflecting. On Friday I asked the consultant to have this sorted out by COB the same day and up till now no one has contacted me regarding this installation. I could have went with MWEB but because I already have an account with Telkom I thought it would be easier, but it seems as if they are too slow when it comes to service delivery. I am very frustrated at this point as I am now sitting for a month at my new residence without internet and have to now go pay extra at an internet cafe to compete my tasks and projects for my child. Very bad service from Telkom...</p>