Service Delivery

I logged a problem with the online service, I then also called the call centre to explain that I needed a technician to go and repair a telephone plug point, which was damaged while removing a cabinet at my grandmothers house. I was advised that a technician will be sent to tend to this. Its now been two weeks and the problem has not been solved. No future communication has been done and my grandmother has to incur unnecessary cell phone charges because her landline is not connected. Can this really take so darn long for people to come and sort out a simple query. At least communicate with your customer and tell them that you are working on getting someone out. No I rather see telkom people sitting and making calls for hours on end at telkom lines. This is utterly ridiculous.