Service Delivery

Good Afternoon

My name is Peter the owner of Wintex Technology based in Port Elizabeth and we operate our business from 8 am - 22:00 pm. Yesterday Telkom, cut our internet account and we were told to pay up and it will reflect within 24 hours, and so we paid yesterday at around 10 am.

When we opened up our shop today there was still no internet connection, when we called to find out what was going on, we were told that it has not reflected and we have been told that even if we send the proof of payment , they can not do anything about it simply because it has not reflected on their side, which is foolish seeing that we have the proof of payment at hand.

The sad part is that we experience this on a monthly basis and we lose a lot of income because of telkom inconveniences, and we have been using telkom for 9 straight years and we are seriously considering of taking our business elsewhere.