Service Delivery

I app**** for a telkom ADSL service on the 10th of June 2015. <br> A very laid back independant contractor arrived on the 28th of June without prior notice. He informed me that Telkom would be in contact within 7 days.<br> I received a message that a technician would be dispatched on the 1st of July 2015. <br> I had to respond to these messages, if the date and time suits me, which I diligently did. <br> No one pitched on the day. <br> Telkom's customer service is unreachable. <br> There is no status update on their website for my query.<br> There is no one on the online chat platform. if you leave a message, no one contacts you. <br> They Have Huge ad campaigns and promises, but they do not deliver a simple request.<br> How much money will it take for me just to get this simple service installed at my house????