Service Delivery!!!

It is time for my upgrade. Telkom however, after alerting me that i am due for upgrade and after my phone has been ordered, they all of a sudden cannot find my 2 year duration previous contract due to upgrade on their system. According to the system, I have only been with them for 6 months yet I have invoices dating back to June 2013? <br> <br> The issue was raised on 19 May and still has not been resolved???? <br> <br> I am now in a predicament where my phone is broken and I am not contactable. I have a small sickly child and I cannot be out of reach when on the road.<br> This is the second incident I have had with Telkom in the past 6 months, over December they billed me for my subscription x5 and only paid back the money 5 and a half months later. <br> <br> Absolutely disgusting service received and attitude given to a loyal & understanding customer thus far and the most frustrating part is that none of the staff or call centre staff know anything and they do not know which procedures to follow. Case number ***7