Service deivery

Telkom phoned me and asked if I wanted fibre, which I obviously said yes to. After installing the fibre I was told that I just have to put in my user name and password and all would work. Four days later and probably 5 hours on the line with 10210 I am told my line is showing as 'reserved' and not 'active' . I have never ever heard so many different opinions, views and general bad service from a call centre in all my life. I was told twice the line is active, i was told to log a fault on the line, speak to sales which I did 4 times, then to technical and then back to sales again, and still going in circles and guess what I still do not have Internet. Another SOE going to the dogs. Time to change Internet service provider