service cut of without my approval/my rights violated

As per telephone conversation,I am a frustrated customer who got an unwarranted treatment.In summary, as I stated I had a contract with telkom for the phone device which ended in October 2017 as I was informed regarding that.I requested a form for the discontinue of the contract and convert me into prepaid.I did fill in the form as per request and sent it back to the email provided and cc also the service agent who sent me the form.I later realized that I have been debted the same amount even though my contract has ended for the period of 3 months since from end of October 2017 this does not make logic as my understanding is that you can only debit the amount for minutes and data used not including the device.I will seek clarity on this.

Secondly after realizing that the contract has not been changed then I went to the Clearwater telkom store to ask for the resolution regarding the contract still not been changed to prepaid, the lady advised me to fill in another form regarding this.She assured me that the contract will be converted into prepaid at the end of 21 days which was during January 2018.On the 28 January, i went to load data(i bought a 1 GIG data) at the telkom store at Westgate mall,Roodepoort.I asked the lady when is the contract going to change she logged in the system and told me that the move to prepaid will happen on the 29 January.When i woke up on 29 January i switched on my data to look at emails i could not do anything with my phone that's when I made a call using my friends phone to report the issue as it does not make sense for me to buy 1 GIG data on 28 January 2018 then on the 29 January 2018 i cannot use it or do anything with my phone.This has caused a serious stress to me and my loved ones as I cannot contact them or receive any calls, look at my urgent emails, or use my phone as navigator as I am always on the road.

This has seriously affected me emotionally and has created a situation where I feel like why should i even consider taking another contract with you(telkom) and I cannot even think of recommending my friends or associates to take the contract with telkom after the stress that I experience with the service I got. I am taking a position that telkom has a bad attitude as a service provider and does not care about its customers period!!!I wish others could see this kind of service that Telkom has put me through and discontinue their service with the company, believe it's not worth it especially when your contract comes to end they will continue debiting you the same amount regardless that the contract has ended and you own the device which is unfair practice(To continue debiting the same amount which includes device while they are supposed to debit only data usage and minutes) . For 4 days i have been cut off from any communitization, whether calls, emails, google maps or etc.I am truly disappointed honesty!!!!