Service complaints falling on deaf ears at Telkom.

After numerous complaints, since May 2019 through to September 2019, and even twice putting a review about Telkom, still the prepaid land line house phone problem is not resolved. After reviews were put on Hello Peter,Telkom made contact telephonically,on 30-09-2019, from their number ***,official asked whether delivery of my prepaid portable phone has been received. I confirmed nothing was received. He then assured me , matter was receiving urgent attention, he was personally instructing courier company to expedite. to date , nothing has happened. Is a month later, no further communication has been received from Telkom or the supposed Courier. I give up. my number *** has been in limbo ever since May 2019, and Telkom is just making empty promises, no resolution.