Service Complaint – Telkom Account & Customer Experience

Dear Telkom Team,

I am a long-standing client, and I am extremely disappointed with the service I have received recently.

This past month, my debit order amount increased without any prior notification.

When I contacted your advisor, Qondisa, she was rude, unprofessional, and entirely unhelpful.

I had to call back twice and, thankfully, spoke to far more competent and friendly advisors who assisted me properly.

My concerns are as follows:

Despite being told that an email was sent to notify me of the debit order increase, I never received any communication.

No one attempted to call me to resolve the matter or confirm why I had not responded or did not pay my account, as I had not known the debit order did not go through as I never had this issue before.

As a result, my account was handed over to Telkom Collectors, I have already made an EFT payment and would like to send proof of payment so that my internet can be reconnected immediately.

I also find it unacceptable that I am required to visit a branch in person simply to update my address. This process is outdated, inconvenient, and reflects poorly on your customer service standards.

This experience has left me frustrated and dissatisfied. I will not be recommending Telkom’s services to anyone, and I sincerely hope your advisors receive urgent training in professionalism and soft skills.