Service Complaint Telkom

Last year my sickly grandmother’s Telkom landline was giving her issues and she is a pensioner. She kept logging calls and was told that there has been cable theft. A Telkom representative then recommended to her that she needs to get the new phones, which she did. She recently learnt about Waya waya, which she was only able to pay when she received her income/grant. She sent my uncle to Maponya Mall to do the reconnection but he was told that her number has been cancelled and she should apply for a new number. We are grossly dissatisfied with service that Telkom has given us. She has had this number since 1989. She is going through extremely horrible inconvenience especially when her long-distance relatives can’t get a hold of her including us close family members. She doesn’t have a cellphone and doesn’t know how to use one. Her memory is deteriorating due to age and health challenges. We would highly appreciate your urgent response to reconnecting her number.