Service Complaint

I have tried to cancel my mothers landline for the longest time. The line hasn't worked for more than 2 years and we were told the line would be suspended as a result of this however she has still been receiving bills(the last one is over R900) - I was told to send my fathers death certificate to cancel it that way however I haven't received a response from the email address provided (on the cancellations link) …this is the worst service I've received all want is the landline to be cancelled and the latest outstanding balance written off.