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Ashwyn A
1 reviews | Active since Jul 2011
05 Jul 2018, 10:49
Service Clowns
I logged onto Telkom's website and chose the chat function to resolve a query. Agents were not immediately available and I waited patiently for one to attend to the chat. One agent eventually came onto the Chat, namely Dennill Fransman. But I kid you not, he closed the chat 1 second after. 1 second, really? In case you don't believe me, I have the screenshot to prove it.
This agent doesn't take service seriously and doesn't consider the implications. And I can guarantee that if he does this sort of thing then it shows that "management" doesn't take things seriously as well because he's comfortable that he'll get away with it.
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Ashwyn A's updateReviewer Update
24 Jul 2018, 16:06Business response received 13/07/2018. And nothing since then. I'm not surprised at all. It shows that poor service is part of the culture and that speaks more to poor leadership (or let's rather call them management since they're clearly not leaders) than anything else.
AA
Ashwyn A's update24 Jul 2018, 16:06
Reviewer Update
Business response received 13/07/2018. And nothing since then. I'm not surprised at all. It shows that poor service is part of the culture and that speaks more to poor leadership (or let's rather call them management since they're clearly not leaders) than anything else.