CM
Craig M

1 reviews | Active since Aug 2009

10 May 2016, 19:41

Service charge for R200, for what?

<p>I went into the Telkom Cresta store to have a landline and DSL line set-up, as I was planning to use Vox Telecom as my ISP. The salesman told me Telkom were running a special for R399 pm, where the landline, DSL, router and installation were all included. I thought it was too good to be true byt signed up there and then.</p> <p> </p> <p>I got my first bill for R412,28 (plus about R70 on a pro-rated amount). It seemed close enough, so I didn't worry too much about it. I then see that my debit order rejected for some reason, now I see they've charged me R200 for this? I can't understand why my order rejected and why I'm being charged this amount, it's ridiculous!</p>

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Replies (1)
Telkom
Telkom's reply12 May 2016, 10:22
Official

Good day Bukowski

Thank you for making contact with us. Please e-mail us at *** with your ID number for our billing team to check the account and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.