Service cancelled on 02/03/2015 .. still billed

Cancelled line and all internet services on 02/03/2015 - reference number 116/458/716A. Emails were sent to [Email Removed] and [Email Removed] to confirm cancellations. Dispute filed on 04/05/2015 Ref ***4. Phoned again this morning 08/06/2015 was told that dispute was logged with wrong department and that only internet was cancelled ....not true !!! I'm still being billed for line and internet. Telkom created a new dispute ***9. They put me through to cancellation and was cut-off after being on hold for 20minutes. Please sort out your problems and rectify my account