PB
Peet B

1 reviews | Active since Oct 2010

05 Feb 2015, 12:35

Service cancelled in Nov14 but still being imvoice

Dear Telkom<br> <br> ***?<br> <br> I phoned on 6/11/2014 reference TOC*** to CANCEL all Telkom fixed line services, yet I still get invoiced every month and my deposit has not been paid back. If I phone 10210 then I get told my account has been suspended and send a mail and goodbye, cannot even speak to an operator. I have sent a mail to [Email Removed] on Monday 26/1/2014 15:00 but yet no answer.<br> <br> What the hell is going on, do you know what you are doing?<br> <br> Greetings - Peet

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Replies (1)
Telkom
Telkom's reply09 Feb 2015, 08:54
Official
Hello pfbuys,

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM86816

We apologise for any inconvenience caused.

Kind Regards
Charl Carr
Telkom Social Media Team