Service cancelled for no reason

I asked Mweb to take my adsl line over. Next thing I had no phone no line. I then had to reapply for my line. I did this and a month later still no adsl. Mweb says telkom is refusing to transfer my line, however from their side it is connected. Is telkom trying to punish me? What a poor company that they can deny a pensioner their internet. If there was another service provider I am sure they would loose a lot of client and I would be standing first in line. A month and still no joy. What a terrible company to deal with. The people they employ are a joke.